Product will not turn on | Bose Noise Cancelling Headphones 700

Try charging your product for a few minutes.

If the battery level is very low, your product might go into a battery protection state. If this happens, voice prompts might not sound and alert you of the low battery status. Try charging your product for a few minutes, then try again.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Checking the software or firmware version and Updating the software or firmware of your product.

Determine if the LED indicator is flashing red and white.

If the LED indicator is flashing red and white, see: Battery LED status indicator is flashing red and white.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check that the USB charger meets the power requirement of your product.

On the USB charger, there will be text that indicates the amp (A) or milliamp (mA) rating of the charger. This rating varies among chargers – including those supplied with different models of Bose products. The closer the amp rating of the charger is to the maximum amp rating of the product, the more quickly the product will recharge. If the amp rating of the charger is too low, the product may recharge slowly or not at all. Refer to the specifications indicated on the product or within it's owner's guide on for details.

Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).