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Poor Sound Quality | Bose Ultra Open Earbuds
Be sure you're wearing the earbuds correctly.
A proper fit is important for comfort and sound quality. If the earbuds are not worn properly or positioned incorrectly, audio and microphone performance may be affected. See Wearing and adjusting your earbuds for more details.
Check the equalizer settings in the Bose app.
Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Using the Equalizer settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Reboot the Bluetooth device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting a different Bluetooth device.
If your earbuds connect to another Bluetooth device, it suggests that their Bluetooth is working properly. The issue may be with the first device or its settings.
