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Difficulty using the Speaker Link Feature | Bose SoundLink Flex Portable Speaker (2nd Gen)
Linking is a feature available with the following speakers:
- SoundLink Flex Portable Speaker (2nd Gen)
- SoundLink Max Portable Speaker
- SoundLink Micro Portable Speaker (2nd Gen)
- SoundLink Plus Portable Speaker
Ensure both Bose-app-compatible speakers are powered on and have the Speaker Link shortcut enabled.
Bose-app-compatible Bluetooth speakers can only link together by enabling the speaker link shortcut on both speakers. For more information, see Using the Shortcut Button and Linking Multiple Speakers .
If using two of the same speakers, name them differently in the Bose app.
When connecting two same-model speakers, give them different names to help distinguish between the two. For more info, see Renaming a product.
Check for and install any available product updates.
For more info, see Checking the software or firmware version and Updating the software or firmware of your product.
Try moving the products further apart
If you're experiencing audio delays when linking your speakers, adjusting the distance between them can help improve interference and synchronization. Keep them within Bluetooth range, which is about 33 feet (10 meters). However, this range can be reduced by walls, metal objects, doors, or other Bluetooth devices in the area.
Reset the SoundLink Flex Speaker
If the speaker is powered on or becomes unresponsive, you can reset it.
Resetting the speaker resets the product controls and reboots the speaker. It doesn’t clear any device settings.
NOTE: Make sure the USB-C cable isn’t connected to the speaker.
Resetting the speaker resets the product controls and reboots the speaker. It doesn’t clear any device settings.
NOTE: Make sure the USB-C cable isn’t connected to the speaker.
- Press and hold the Power button
for 15 seconds until the speaker powers off.
- The speaker will automatically reboot.
Restore the factory settings of your speaker.
If the speaker is powered on or becomes unresponsive, you can perform a Factory Reset.
Factory reset clears connected devices and language settings from the speaker and returns it to the original factory settings(including Equaliser and Custom Shortcut).
Factory reset clears connected devices and language settings from the speaker and returns it to the original factory settings(including Equaliser and Custom Shortcut).
- Press and hold the Volume up button + and Volume down button - for 15 seconds until the Power light quickly blinks white for 3 seconds
The speaker powers off. - Press the Power button
The Power light glows according to the battery level. The Bluetooth light slowly blinks blue, and you hear “Ready to connect.”
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
Note: If you are unable to provide a valid Serial Number or Date of Manufacture code for your product, we are not able to process any repair, exchange or trade in transactions.
Bose Customer Support can still provide troubleshooting support if required.
If you need help locating your serial number, please refer to the Serial Number Location article for your product, which provides instructions on where to find it.
