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"Format Unsupported" message displayed when playing a CD | Lifestyle® 18 Series II DVD home entertainment system
Check to see if only certain CDs do not play
Try multiple discs in the system. Do not use any Bose demo or software update discs for testing.
Be sure the disc is inserted with the label facing up.
Place the disc in your system with labelled side of the disc facing upward. If there is no label, try the other side.
Check for scratches, fingerprints or other physical damage.
The disc may be scratched or damaged which may prevent it from playing properly.
Check if the disc works in a different disc player.
If available, try playing the disc in a different disc player. If the same issue occurs, the issue is with the disc.
For homemade media, try a different brand of disc, different software or different burning settings.
Different disc players can respond differently to burned media. If you have trouble playing burned discs, try burning a different brand of disc. You can also try different disc burning software. In the software settings, try selecting a slower burning speed (e.g. 4x or 8x). Additionally, if the software has an option to finalize the disc, select that also before burning.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
