No picture from a connected video device | Lifestyle® 28 Series II system

If the issue only occurs with one or certain channels, there could be an issue with those particular broadcasts.

A connection may have come loose or may be incorrect. Check to see that all output connectors on the cable box and input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.

If the component adapter is connected improperly, the video may be distorted or blank. Be sure the RCA connectors are seated firmly in the proper jacks. For more information, see Using component video cables with your system.

Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):

• If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
• If this connector is yellow, it's a series II adapter

Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

A connection may have come loose or may be incorrect. Check that all output connectors on the DVD or Blu-ray player and all input connectors on the system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.

If the component adapter is connected improperly, the video may be distorted or blank. Be sure the RCA connectors are seated firmly in the proper jacks. For more information, see Using component video cables with your system.

Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):

• If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
• If this connector is yellow, it's a series II adapter

Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

A connection may have come loose or may be incorrect. Check to see that all output connectors at the DVR and all input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.

If the component adapter is connected improperly, the video may be distorted or blank. Be sure the RCA connectors are seated firmly in the proper jacks. For more information, see Using component video cables with your system.

Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):

• If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
• If this connector is yellow, it's a series II adapter

Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Many Blu-ray players, game consoles and other video devices require certain menu setting adjustments to output video at a higher resolution. Refer to the owner's guide of the connected device for more information.

A connection may have come loose or may be incorrect. Check to see that all output connectors on the game console and all input connectors on the system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.

If the component adapter is connected improperly, the video may be distorted or blank. Be sure the RCA connectors are seated firmly in the proper jacks. For more information, see Using component video cables with your system.

Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):

• If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
• If this connector is yellow, it's a series II adapter

Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

If the issue only occurs with one or certain channels, there could be an issue with those particular broadcasts.

A connection may have come loose or may be incorrect. Check to see that all output connectors on the satellite box and input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.

If the component adapter is connected improperly, the video may be distorted or blank. Be sure the RCA connectors are seated firmly in the proper jacks. For more information, see Using component video cables with your system.

Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):

• If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
• If this connector is yellow, it's a series II adapter

Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

A connection may have come loose or may be incorrect. Check to see that all output connectors on the VCR or DVD recorder and all input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system

If the component adapter is connected improperly, the video may be distorted or blank. Be sure the RCA connectors are seated firmly in the proper jacks. For more information, see Using component video cables with your system.

Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):

• If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
• If this connector is yellow, it's a series II adapter

Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Cable or satellite receivers can be used with a VCR and/or DVD recorder. Be sure the video connections between them are correct and secure

A connection may have come loose or may be incorrect. Check all connections. Be sure the external device output jacks are connected to available input jacks on the Bose system using the appropriate cable(s)

Note: Be sure the same type of video cable (composite cable, S-Video cable or the component adapter) is connected to both the Video IN and Video OUT jacks of the media center. The media center does not convert one type of video signal to another. For example, connect composite cables to both the Video IN and OUT jacks

If the component adapter is connected improperly, the video may be distorted or blank. Be sure the RCA connectors are seated firmly in the proper jacks. For more information, see Using component video cables with your system.

Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):

• If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
• If this connector is yellow, it's a series II adapter

Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service