Poor video quality from System and Settings menus with VS-2 video enhancer | Lifestyle® 38 Series III DVD home entertainment system
Determine how the VS-2 is connected to the TV
The VS-2 is connected to the TV via HDMI
For HD video, check the Image View setting.
For video signals of 720p or higher, your system can stretch, zoom or add transparent gray bars to the picture. For more info, see Setting Image View.
Try using a component video cable to connect the source to the VS-2 video enhancer, instead of an HDMI cable.
HDMI uses a very strong encryption tool called HDCP (High-bandwidth Digital Content Protection) to ensure that content is not unlawfully copied. HDCP is a digital "handshake" that allows an HDMI video source to send a signal to a TV (or other display device). If the HDMI source device cannot confirm that the TV is HDCP compliant (via the HDCP handshake), it cannot send the HDMI signal.
Although HDMI specifications require that a source initiate the HDCP handshake with HDMI repeaters, such as the VS-2 video enhancer, some do not. If the source device in question works when it is directly connected to the TV using an HDMI cable, it may fall into this category. This issue will most likely occur if you use any HDMI repeater, not just the VS-2 video enhancer.
In these cases, we recommended using a component video cable to connect the source device to the component inputs on the VS-2 video enhancer, and using an HDMI cable to pass the video from the VS-2 video enhancer to the TV. There is little difference in video quality between component and HDMI. The source will send a high-definition video signal (up to 1080i, depending on the device) to the VS-2 video enhancer, which in turn will convert the video to HDMI format. This ensures that the TV still gets the highest video resolution possible, and still enables the simplicity of one-button source switching.
Although HDMI specifications require that a source initiate the HDCP handshake with HDMI repeaters, such as the VS-2 video enhancer, some do not. If the source device in question works when it is directly connected to the TV using an HDMI cable, it may fall into this category. This issue will most likely occur if you use any HDMI repeater, not just the VS-2 video enhancer.
In these cases, we recommended using a component video cable to connect the source device to the component inputs on the VS-2 video enhancer, and using an HDMI cable to pass the video from the VS-2 video enhancer to the TV. There is little difference in video quality between component and HDMI. The source will send a high-definition video signal (up to 1080i, depending on the device) to the VS-2 video enhancer, which in turn will convert the video to HDMI format. This ensures that the TV still gets the highest video resolution possible, and still enables the simplicity of one-button source switching.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
The VS-2 is connected to the TV via Composite, S-Video or Component
Be sure the video format option is the correct setting: NTSC or PAL.
Most North and South American regions use NTSC; other regions use PAL. If the format is set incorrectly in the system, the video may be distorted or blank.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
For older CRT tube-type TVs, move the Acoustimass module farther away from the TV.
The Acoustimass module is not magnetically shielded. So, if it is too close to an older tube-type TV, its magnetic field can discolor or distort the picture. If the discoloration remains on the screen after the module has been moved, the TV may need to be degaussed (or demagnetized). Some TVs have a degauss button. See the TV owner's guide for more information on using this feature. Another solution is to use a device known as a degaussing coil. In some cases, the TV may require service.
Be sure the VS-2 video enhancer is connected properly to the system.
Make certain the connections between the VS-2 video enhancer, media center and TV are correct and secure. To easily determine if the VS-2 is connected to the media center properly, follow these steps:
- Turn the system off
- Lift the media center door and press and hold the Enter button. House Code should appear on the media center display
- While holding down the Enter button, press the Store button until "VIDEO:" appears on the display. Record the setting listed
- Continue holding down the enter button and press the volume up button to toggle through the available settings. If "Composite + S" is listed at all, the VS-2 serial data cable may not be connected to the media center properly
- Return the setting to the original video setting
Plug in to a different input on the TV.
Plug in to a different input section on the back of the TV using the same cable(s) to determine if the input is the issue. Whichever section you connect to, select the same input using the TV or remote control buttons to hear and/or see the device (e.g. if you connect to HDMI 3, select HDMI 3 using the TV or remote buttons).
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
