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No picture from a connected video device | Lifestyle® T10 home theater system
Which device is being used?
Cable box
Try a different channel.
If the issue only occurs with one or certain channels, there could be an issue with those particular broadcasts.
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Check for and install any available updates for the connected device.
Updates often improve product features and stability. Many devices are updateable via an Internet connection or a USB connection. For Internet-connected devices, look for an Update option in the device menu. If the device does not have an Internet connection, look for update instructions on the manufacturer's website or contact customer service for the device.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
DVD or Blu-ray player
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Check for and install any available updates for the connected device.
Updates often improve product features and stability. Many devices are updateable via an Internet connection or a USB connection. For Internet-connected devices, look for an Update option in the device menu. If the device does not have an Internet connection, look for update instructions on the manufacturer's website or contact customer service for the device.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Check if Game Mode is on.
24 fps (frames per seconds) video is disabled when Game Mode is enabled. Game Mode might be automatically enabled if your system identifies a connected device as a game console. To adjust this setting, see Changing Game Mode settings. You can also check the menu of the connected device for related video settings (i.e. a 24 or 30 fps video selection).
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
DVR
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Check for and install any available updates for the connected device.
Updates often improve product features and stability. Many devices are updateable via an Internet connection or a USB connection. For Internet-connected devices, look for an Update option in the device menu. If the device does not have an Internet connection, look for update instructions on the manufacturer's website or contact customer service for the device.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Game console
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Check if Game Mode is on.
24 fps (frames per seconds) video is disabled when Game Mode is enabled. Game Mode might be automatically enabled if your system identifies a connected device as a game console. To adjust this setting, see Changing Game Mode settings. You can also check the menu of the connected device for related video settings (i.e. a 24 or 30 fps video selection).
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Satellite box
Try a different channel.
If the issue only occurs with one or certain channels, there could be an issue with those particular broadcasts.
Be sure the connections for the audio/video device are correct.
A connection may have come loose or may be incorrect at the source. Check to see that all output connectors on the audio/video device are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Check for and install any available updates for the connected device.
Updates often improve product features and stability. Many devices are updateable via an Internet connection or a USB connection. For Internet-connected devices, look for an Update option in the device menu. If the device does not have an Internet connection, look for update instructions on the manufacturer's website or contact customer service for the device.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
VCR or DVD recorder
Be sure the connections for the audio/video device are correct.
A connection may have come loose or may be incorrect at the source. Check to see that all output connectors on the audio/video device are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Other connected video device
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Confirm the TV is on and the proper input is selected.
Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.
Check to see if an error message is displayed on the screen.
If an error message is displayed on the screen, click the appropriate link below:
"Video Signal From Device is Not Supported" message displayed
A message on screen states that a connection has come loose
A message on screen states that the source device is off
"Video Signal From Device is Not Supported" message displayed
A message on screen states that a connection has come loose
A message on screen states that the source device is off
Check that that the correct audio input source is selected.
Multiple audio sources are available on your system; be sure the correct one is selected. For example, if the audio device you want to hear is connected to the auxiliary input, be sure that input selected.
Reset the connected audio or video device.
Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.
Check if the device is available in the source list.
On the remote, press the Source button to view the list of devices that have been set up to use with your system. If the list does not include the device, see Connecting other devices to your system.
Make sure the source has been labeled correctly.
A source may have been mislabeled during setup. Verify that the source you want to view has been selected. On the remote, press Source to see the currently selected source
Reset the HDMI connection by resetting both devices and the cables connected between them.
- Turn off the Bose system, the source device and the TV.
- Unplug the Bose system, the source device and the TV.
- Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
- Reconnect the source device, the TV and the Bose system to power.
- Turn on the TV and the source device.
- Once the TV and source device have finished powering up, turn on the Bose system.
In the menu of the connected device, try disabling HDMI-CEC.
CEC (Consumer Electronics Control) allows devices to send control information (e.g. power, input switching, remote control, etc.) back and forth over HDMI. CEC implementation and capabilities can vary among different brands, which can cause various control issues. Try disabling CEC in the menu of the connected device, then try again. Depending on the brand, CEC may be labelled differently in the device menu. For more info, see Names used by different brands for CEC.
If the TV is a Samsung 3D TV.
If you own a Samsung 3D TV, an update may be available for your model through Samsung. Common model numbers include (but are not limited to) the 5500, 6500, 7100, and 8000 series of plasma and LED/LCD 3D TVs.
To check for updates, please visit http://www.samsung.com/us/support/downloads or contact Samsung directly for assistance.
To check for updates, please visit http://www.samsung.com/us/support/downloads or contact Samsung directly for assistance.
