Microphone does not pick up sound | Bose mobile on-ear headset

Select how the device is connected:

Using a wired connection

Remove and reseat the audio cable in the connected device.

On the connected device, disconnect the cable that connects to your headset then reconnect it to be sure it is fully connected and secure. If you rotate the plug in the jack and hear crackling or intermittent sound, there might be debris inside the jack or on the headphone plug.

Check the condition of the audio connector.

Be sure there is nothing broken inside the audio connector of your device. If the connector is broken or frayed in any way see Damaged audio connector

Note: It is recommended not to wrap the headphone cord around any devices as this may cause undo stress on the cord. As an alternative please use the supplied carrying case.

Check the condition of the headphone cable.

If the plug or any part of the cable is damaged, replace the headphone cable.

Reboot the connected device.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

Try connecting the headset to a different device.

If the headset works with one device but not another (with or without an adapter), there may be a compatibility issue with that particular device. For known compatibility info, see Compatibility Guide.