Unable to sign in to music service | Bose Portable Smart Speaker

If the issue is occuring with an iHeart radio account, log out of the service on all browsers.

If encountering login issues with iHeartradio, on the device running the Bose app, go to iHeartradio.com and log out of the service. Once logged out using the browser, try logging back in to the service within the Bose app. If more than one browser is used on the device, be sure to log out of iHeartradio.com on all browsers installed in the phone—not just the one most often used.

Be sure to enter the correct username and password for the music service.

Be sure the info you are entering to log in to your music service account is correct. Try logging in via the music service app or website; if you still cannot log in, try the password recovery option for the service.

Determine if the issue occurs with the service's own app or website and check the service's website for alerts.

The issue may be due to a problem with the music service itself. Close the Bose app and open the music service's app or website to determine if the issue is present using the service directly, without Bose. Additionally, check the service's website for information on maintenance or other 'service unavailable'-related messaging.

Reboot your router.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

Be sure the Bose app is up-to-date.

If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.