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Sound and video out of sync | Bose QuietComfort Headphones
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting the device with the included audio cable.
Note: When the audio cable is connected to the headphones, Bluetooth® functionality is disabled.
- Connect the smaller end of the audio cable to the jack at the bottom of the left earcup
- Plug in the other end of the cable to the 1/8" (3.5 mm) headphone jack on your device.
