Setting the adjustable Active Noise Cancellation mode | QuietComfort® 20i Acoustic Noise Cancelling® headphones
Using Aware mode.
Aware mode applies minimal noise cancelling, which lets you to hear more of what is going on around you while using your headphones. (Note: With any headphones, higher volume can make it difficult to hear your surroundings. Use low to moderate volume when trying to hear some of the environmental noises outside your headphones.)