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App controls do not affect connected product | Bose QuietComfort® Earbuds (2020)
Close and re-open the Bose app.
On an iOS device:
- Swipe up from the bottom center of the screen to view active apps.
- Swipe left or right to find the Bose app.
- Swipe up on the app to close it.
- Locate the Bose app then press and hold on the app icon.
- Select App Info (or the circled "i" icon) from the pop-up that appears.
- On the App Info screen, select Force Stop.
After the Bose app has been closed, tap on the app icon to re-open it.
Be sure location permissions are not blocked for the app in your mobile device settings.
In the app settings on your device, be sure necessary permissions are not disabled for the Bose app. These permissions are used to detect and control your Bose product:
- For iOS devices, go to Settings > Privacy > Location Services and check that it is not disabled for the Bose app
- For Android devices, go to Settings > Applications and select the Bose app. Tap Permissions and check that Location is not disabled. (Note: The location of these settings might vary by device)
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
