Short battery life | Bose QuietComfort® Earbuds (2020)

Make sure the earbuds are firmly seated on the charging pins when charging

If you place both earbuds in the case and they are not seated on the charging pins, the earbuds will remain on and drain the battery
The charging pins could also be stuck in a down position. You can push on the charging pin(s) to confirm they are moving up and down and not stuck in the down position
When placing the earbuds in the charging case, the LEDs on the earbuds should flash or light up. This will confirm the earbuds are connecting with the charging pins

Make sure to close the case when charging

If you place both earbuds in the charging case and keep the lid open, the earbuds will remain on. Always close the case to reserve the battery

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Checking the software or firmware version and Updating the software or firmware of your product.

Check if the battery is charged.

Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.

Device tones and notification sounds can noticeably affect battery performance.

Common notifications and phone sounds include:

Game and application sound effects
Text and email notification tones
Lock/unlock sounds and keyboard clicks

These sounds and tones should be included in the overall calculation of usage time (standby time, talk time, and streaming audio time). The user may be able to turn off certain notifications via the device's Sound or Audio menu in order to reduce unnecessary battery consumption. If there are certain application sounds occurring that user does not need hear, refer to the settings menu of the application to disable such sounds

Notification tones are commonly sent from the device using the A2DP profile. On Android based devices, A2DP streaming audio can be completely disabled via the Media audio setting. To locate this setting, press-and-hold on the headset's listing in the phone's Bluetooth® menu and selection Options. On iOS devices, the use of this profile cannot be controlled

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.

Reset your earbuds.

This reset will clear the earbuds memory of previously-connected Bluetooth® devices. It does not restore the factory settings of your earbuds.

Connect the charging case to power.
Place the earbuds in the charging case.
Close the charging case lid for 5 seconds, then open the lid.
In the charging case, press and hold the Bluetooth button for 30 seconds, then release it: The earbud LEDs blink, glow solid white, and then blink blue.
On the device that was previously connected to your earbuds, go to the Bluetooth menu and, in the list of remembered connections, remove your earbuds.
Reconnect your earbuds to the device. For more info, see Connecting a Bluetooth® device .

Was this helpful?