Using Touch Control | Bose QuietComfort Earbuds II

The touch surface is located on the outer surface of both earbuds. It controls media playback, volume, phone calls, noise cancellation, and your Shortcut.

Media Playback and Volume Control

Control	Action	Touch Surface
Play/Pause	Tap an earbud
Increase the volume	Swipe up on an earbud
Decrease the volume	Swipe down on an earbud
Skip to the next track	Double-tap an earbud
Skip to the previous track	Triple-tap an earbud

Phone Calls

Control	Action	Touch Surface
Answer a call	Tap an earbud
End/Decline a call	Double-tap an earbud
Answer a second incoming call and put the current call on hold	Tap an earbud Tap an earbud
Decline a second incoming call and stay on current call	Double-tap an earbud

Mobile Device Voice Control
You can set a Shortcut to access your mobile device voice control using the earbuds. The microphone on the earbuds acts as an extension of the microphone on your mobile device.
NOTE: To access mobile device voice control using the earbuds, it must be set as a Shortcut.

Control	Action	Touch Surface
Access mobile device voice control	Touch and hold an earbud until you hear a tone. Release, then say your request
Stop mobile device voice control	Tap an earbud