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Software or firmware update will not install | Bose QuietComfort Ultra Earbuds (2nd Gen)
If an update is not successful:
Click here for suggestions:
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try installing the update again.
If an update does not complete successfully, try installing the update again. For info, see Updating the software or firmware of your product.
Reboot the computer.
Reboot your computer by powering it off completely and then powering it back on again. This can help to resolve minor processing issues with the computer.
Force close and restart the app to try activating again
In the Bose app settings, go to technical info. If you see this message, you should close the app and restart it to try activating again.
Image may differ in appearance from the actual product.
