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Spotify Tap does not work | Bose QuietComfort Ultra Headphones (2nd Gen)
Ensure Spotify Tap is enabled
Ensure Spotify Tap is enabled on your device. See Using Spotify Tap for more information.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
On the Bluetooth device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. any Bose entries that begin with "LE-"). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth device.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Reboot your headphones.
This reset will not erase your product settings.
- If the USB charging cable or audio cable is connected to your headphones, disconnect it.
- Connect a USB charging cable and charger to a power outlet. You can also connect the USB cable to a USB port on a computer that is powered on.
Note: Do not connect your headphones to the USB cable yet. - On your headphones, press and hold the Power/Bluetooth® button.
- While continuing to hold the button, connect the USB cable to the left earcup. The Power light on your headphones will quickly blink twice.
- Once connected, wait two seconds and then release the Power/Bluetooth button.
Tip: If your headphones don't respond after this, reset them a second time.
