Intermittent audio from product | Bose Frames Rondo

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.

On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.

In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with \"LE\" in the name). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.

If you're experiencing intermittent audio during phone calls, check your cellular reception.

This issue may be caused by a weak connection to the cellular network. Enabling Wi-Fi calling in your phone's settings while connected to your home network can help, or you can try the call again once the reception improves.

Try playing different types of media.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.