SoundTouch app will not install | SoundTouch® SA-5 amplifier
soundtouch®-sa-5-amplifier
SoundTouch® SA-5 amplifierSold from 2015 - 2021

SoundTouch app will not install | SoundTouch® SA-5 amplifier

Determine if the proper file type was downloaded for the computer operating system in use.

  1. A file ending with a .msi extenstion will not run on a Mac

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  • A file ending with a .dmg extension will not run on a Windows PC

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If the wrong file type was download, delete the file and return to the Bose website to download the appropriate version of the app. If the site only provides one "Download Now" button, click the View All link underneath the button to show the three Download Now button options. Select the one that corresponds to the computer's operating system.

Mac users may need to hold the Control key (Ctrl) when opening the file.

Various versions of the Mac OS cannot identify Bose as a developer. The Mountain Lion version of OS X (10.8) includes a feature called Gatekeeper to protect users from installing applications of non-Apple identified developers. The Mavericks version of OS X (10.9.5) temporarily cannot identify Bose as a developer as well.

To open the application, follow these steps:
  1. Press and hold the Control key while clicking on the application icon
    Note: Do not use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu
  2. In the menu that appears, select Open at the top of the list
  3. A confirmation window will appear. Select Open
Without Control click:


With Control click:


More information on Gatekeeper can be found at http://support.apple.com/kb/HT5290
More information on opening apps from unidentified developers on Mavericks can be found at http://support.apple.com/kb/PH14369

Have the user log in to the computer as the Administrator to install the app.

The user account used to log in to the computer may have restricted access to the folder where the installer file is located. If unable to log into the Admin account, try downloading the install file to a folder that the user's acount is able to access

Be sure the device being used meets the minimum supported system requirements.

Check the product documentation for compatible operating systems.

Try downloading the app to a different computer.

If you are able to download and run the app on another computer as expected, the issue is related to the first computer.

Reboot the computer.

Computers may need to be rebooted from time to time. Shut down your computer, then turn it on and try again. (Note: To reboot your computer, select Shut Down or Restart; do not select Sleep or Hibernate.)

For Windows 7, 8, or 10, set the permissions of C:\\Windows\\temp to \"Full control\".

Change the folder permissions using the instructions below. Then try the installation again.
  1. Go to C:\\Windows
  2. Right-click the "temp" folder and choose Properties
  3. On the "Sercurity" tab, click "Edit"
  4. For "Full control," check "Allow"
  5. Choose "Apply," then "OK"

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