Difficulty connecting the bass module | Bose Soundbar 500

Try turning on the system using its remote control. If system fails to power on, see Product will not turn on.

Disconnect the power cord from the back of the bass module or from the power outlet. Wait 30 seconds, then reconnect power and try again.

The Bose Module 500 remembers the last soundbar it tried to connect to so it can automatically connect. In case there is an issue with the bass module memory, clear it and try connecting again. On the back of the bass module, press and hold the button for about ten seconds until the light on the back of the bass module blinks white and then glows amber. For help connecting, see Connecting the bass module.

To prevent wireless signals from over-powering devices next to it, be sure to keep other wireless devices at least two feet away from the soundbar and the bass module.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.

Your bass module can connect wirelessly or with a wire. In situations where you cannot reposition the bass module or other wireless devices to avoid wireless interference, connect a shielded 3.5 mm cable from the Acoustimass / Bass output on the soundbar to the Acoustimass In connection on the bass module. If the issue no longer occurs when the bass module has a wired connection to the console, wireless interference was causing the issue. A shielded cable is recommended to avoid interference from other electronic devices. A 15-foot (4.5 m) shielded audio cable is available to order through Bose.