Microphone picks up too much sound | SoundComm™ B20 headset

Microphone placement is important for clear communication. With the headset on your head, make these adjustments:

1. Grasp the boom with your fingers and move the microphone so it is level with your mouth
2. Position the microphone a 1/2" from your mouth with the Bose logo facing away from your mouth

Note: If speaking at elevated volume, the mic might need to be moved further from the lips to avoid distortion. As the mic is moved farther away, more background noise will be picked up by the mic. For clearest communication, the steps above are recommended while using a normal speaking voice.

If the intercom is not properly configured for use with the headset, the sound level and quality can suffer. For more information, see Configuring the headset intercom gain settings.

In high-noise environments or when speaking too loudly into the microphone, sound passing through the microphone can become distorted since the signal is also boosted by the active electronics in the headset

Turn off the power switch to disable ANR and use the headset passively. If the issue is resolved, use the headset passively until volume levels near the microphone are reduced

Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.