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Software or firmware update will not install | Bose SoundLink Mini II Special Edition
If an update is not successful:
Click here for suggestions:
On the Bluetooth® device, remove your Bose product and then try again.
On the device you're trying to connecting, go to the Bluetooth settings. In the list of remembered Bluetooth connections, find your Bose product and remove it (i.e. you might have to choose to forget or unpair it). Then, try connecting again. For help connecting, see Connecting a Bluetooth® device.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try installing the update again.
If an update does not complete successfully, try installing the update again. For info, see Updating the software or firmware of your product.
Uninstall and reinstall the Bose Updater tool.
In case an issue occurred with the updater, uninstall it from your computer, download and reinstall it from btu.bose.com, then try again.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Temporarily disable antivirus or firewall software on the computer.
In case the updater is blocked by security software on the computer, disable security software and try again. Be sure to re-enable the software when finished.
Before updating, charge your product until the battery is full.
Before updating your product, charge the battery. Once it is fully charged, install any available updates.
