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Buttons on product do not work or work intermittently | SoundLink® on-ear wireless headphones
Check if the headset is connected to your device with the audio cable.
The headset can be connected via Bluetooth® or the audio cable. When using the cable, the controls on the headset are disabled. In this setup, volume and playback controls can made using the connected device.
Be sure the headset is paired to the phone.
When paired, the Bluetooth indicator light flashes each time the power indicator light flashes. If it does not, see Connecting a Bluetooth® device.
Keep your product within 33 feet (10 meters) of your personal device.
Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.
Check the functionality of the Multi-function button.
Depending how you're using with your product, the Multi-function button responds differently. For more info, see the Owner's Guide.
Remove your product from the memory of the Bluetooth® device, then try again.
In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more info, see Connecting a Bluetooth® device.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
