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Software or firmware update will not install | SoundLink® on-ear wireless headphones
If an update is not successful:
Click here for suggestions:
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try installing the update again.
If an update does not complete successfully, try installing the update again. For info, see Updating the software or firmware of your product.
Uninstall and reinstall the Bose Updater tool.
In case an issue occurred with the updater, uninstall it from your computer, download and reinstall it from btu.bose.com, then try again.
Reboot the computer.
Reboot your computer by powering it off completely and then powering it back on again. This can help to resolve minor processing issues with the computer.
Connect the product to another USB port.
Disconnect the product from the USB port in use and reconnect it to another port. Try using a port located elsewhere on the computer and/or bypassing any USB hubs, as the issue may be with the group of USB jacks or another device connected among that group.
Temporarily disable antivirus or firewall software on the computer.
In case the updater is blocked by security software on the computer, disable security software and try again. Be sure to re-enable the software when finished.
