Was this helpful?
Dropped Bluetooth Connection | SoundLink® wireless music system
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
If connected to a Windows computer, check the power management setting for the Bluetooth adapter.
- On the computer, click the Start menu and begin typing device manager.
- Click Device Manager in the search results to open it.
- Click the > next to Bluetooth to expand it.
- Right-click your Bluetooth adapter and select Properties.
- Click the Power Management tab and uncheck Allow the computer to turn off this device to save power.
- Restart your computer and try again.
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Connect a different Bluetooth® device.
Try another Bluetooth device to determine if the issue is related to the first device or its settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
