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App shows incorrect product info or settings | Bose SoundLink Plus Portable Speaker
Be sure the correct product is selected and paired in the app.
If you own multiple Bose Bluetooth products, be sure the correct product is selected and paired in the Bose app. This ensures info and settings are being viewed for the intended product. For more information see, Connecting a Bluetooth® device.
Check for and install any available product updates
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Reboot your personal device.
Restart your device (smartphone, tablet, or computer) by turning it off for 30 seconds and then turning it back on to fix any temporary Bluetooth or audio issues.
Uninstall and reinstall the Bose app.
If you experience an issue with the app, uninstall it from your device. Once uninstalled, tap the App Store or Google Play Store below to reinstall it, then try again.
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