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Bose app does not detect product | Bose SoundLink Micro Portable Speaker (2nd Gen)
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Be sure you are using the Bose app.
There are several Bose apps designed for different products. Your product works with the Bose app
. For more info, see Downloading the Bose app.
. For more info, see Downloading the Bose app.Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Close and re-open the Bose app.
Closing an app varies by device and operating system. Common methods for mobile devices are shown below:
On iOS devices:
On iOS devices:
- Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
- Swipe left or right to find the app you want to close
- Swipe up on the app to close it.
- On the home screen, press and hold the app icon
- Tap App info from the pop-up that appears
- On the App Info screen, tap Force Stop.
In the Bose app, sign out of your Bose account and then sign back in.
For more information, see Signing in and out of a Bose account.
If using iOS 13 or newer, be sure Bluetooth® permissions are enabled for the Bose app.
When you first install the Bose app on an iPhone or iPad with iOS version 13 or newer, you will be prompted to allow Bluetooth permissions for the app. You must allow this for the app to work properly. To check that Bluetooth is allowed for the app, do one of the following on your iOS device:
- Go to Settings > Privacy > Bluetooth and enable Bluetooth permissions for the Bose app
- Go to Settings, then scroll down and select the Bose app. Under Allow Bose To Access, enable Bluetooth
In your mobile device settings, be sure location and network permissions are turned on for the app.
Location permissions are used by the Bose app to detect and control your product. If location settings are disabled for the app, it will not work properly.
- For iOS devices:
- Go to Settings > Privacy > Local Network and be sure it is not disabled for the Bose app
- Go to Settings > Privacy > Location Services and be sure it is not disabled for the Bose app
- For Android devices, touch and hold the app icon, then tap App Info from the pop-up that appears. On the App Info screen, tap Permissions and be sure Your location is enabled.
In the Bose app, remove your product and then re-add it.
For more info, see Removing a product from your Bose account and Adding a product to your Bose account.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
Try the app on a different mobile device.
If available, download and install the Bose app on another device to determine if the issue is related to the first device or its settings.
Restore the system to its factory defaults and restart the set up process.
For more info, see Resetting your product.
