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Microphone does not pick up sound | SoundSport Pulse wireless headphones
Be sure the phone is not muted.
Check the phone to see if the mute functionality has been enabled. The phone and the headset each have the ability to mute a call. Check for a visual representation of the muting aspect for the phone. For more information, see Muting your product.
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.
Check for and install any available product updates
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Try connecting a different BluetoothĀ® device.
If your earbuds connect to another Bluetooth device, it suggests that their Bluetooth is working properly. The issue may be with the first device or its settings.
Reset your headphones.
Product settings are not lost during this reset.
- Power off your headphones, then wait 30 seconds.
- Connect your headphones to a wall outlet using a USB charger, then wait 5 seconds.
- Disconnect the USB cable from the headset, then wait 1 minute.
- Power on your headphones and resume normal use.
