Was this helpful?
No audio from product | SoundSport® Free wireless headphones
Use the right earbud if you're using only one.
The right earbud connects to your personal device (phone, tablet, or computer) and transmits audio to the left earbud. Placing the right earbud in the case will stop audio playback. Always use the right earbud when listening to audio or making phone calls with a single earbud.
Confirm the headset is connected to the Bluetooth® device.
Power on the headset, then press any button to view the Bluetooth and battery lights. If the Bluetooth light is flashing or not lit, the headset is not connected. Try reconnecting the headset in the Bluetooth settings of the device. If is still doesn't connect, see Cannot connect a Bluetooth® device.
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.
If adding a device to Windows, be sure to connect to the Bluetooth® device with the headset or speaker icon.
In Windows, your product shows up twice in the Bluetooth device list: once with a device icon and LE before the product name andonce with a headphones or speaker icon. Select the option with the headphones or speaker icon. Do not select the LE listing.
Tip: If you already paired to the device icon, just connect your product again and choose the listing with the headphones or speaker icon. For more info, see Connecting a Bluetooth® device.
![\"Windows]()
Tip: If you already paired to the device icon, just connect your product again and choose the listing with the headphones or speaker icon. For more info, see Connecting a Bluetooth® device.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Update your system software.
Product updates keep your system working at its best. For more info, see Updating the software or firmware of your product.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Determine if the issue occurs with another Bluetooth® device.
The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.
Clear your product's memory of previously paired Bluetooth® devices, then reconnect.
Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear it, then reconnect your device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
Remove your product from the memory of the Bluetooth® device, then try again.
In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more info, see Connecting a Bluetooth® device.
