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Dropped Bluetooth connection | SoundSport® wireless headphones
Determine if there has been no audio and no user interaction for 20 minutes
If there has been no audio and no user interaction for 20 minutes, the headphones will enter into its power-saving mode disabling Bluetooth® to save battery power.
To re-enable the headphone's Bluetooth connection, press the Power button on the right earbud. The headphones will return to normal operation and attempt to connect to the last device it was connected to.
To resolve this, turn off the sleep timer or set it to a longer period using the Bose Connect app. For more info, see Enabling or disabling Auto-off mode.
To re-enable the headphone's Bluetooth connection, press the Power button on the right earbud. The headphones will return to normal operation and attempt to connect to the last device it was connected to.
To resolve this, turn off the sleep timer or set it to a longer period using the Bose Connect app. For more info, see Enabling or disabling Auto-off mode.
If your headset is charging, disconnect it from the charger.
While the headset is charging, Bluetooth® is disabled. Charge the headset as needed, then disconnect the charging cable to connect a Bluetooth device.
Keep your product within 33 feet (10 meters) of your personal device.
Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
Remove your product from the memory of the Bluetooth® device, then try again.
In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more info, see Connecting a Bluetooth® device.
If connected to a Windows computer, check the power management setting for the Bluetooth® adapter.
- On the computer, click the Start menu and begin typing device manager
- Click Device Manager in the search results to open it
- Click the > next to Bluetooth to expand it
- Right-click your Bluetooth adapter and select Properties
- Click the Power Management tab and uncheck Allow the computer to turn off this device to save power
- Restart your computer and try again.
If using your product outdoors, check for differences when used indoors.
Since there are fewer boundaries and reflective surfaces outdoors, Bluetooth® signal might not reach as far. Check if the product functions better indoors to determine if the environment is the issue.
Try connecting a different Bluetooth device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
Connect a different Bluetooth® device.
Try another Bluetooth device to determine if the issue is related to the first device or its settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
