Remote control does not work from a distance | SoundTouch® 20 Series II Wi-Fi® Music System
Be sure the remote is within range of the system.
The range of the remote is 20 feet
If the plastic wrapper is still on the remote control, try removing it.
New remotes are typically wrapped in plastic. This wrapper could reduce the range of your remote, which might be more noticeable as the batteries weaken or if the wrapper is not clean.
Be sure the remote control sensor on your product is not in direct light.
If the remote sensor on your product is in a very bright area (e.g. in excessive sunlight or lighting), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.
Replace the battery in the remote.
For more info, see Replacing the batteries in your remote control.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
