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Buttons on product do not work or work intermittently | SoundTouch® Portable series II Wi-Fi® music system
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
Note: If you are unable to provide a valid Serial Number or Date of Manufacture code for your product, we are not able to process any repair, exchange or trade in transactions.
Bose Customer Support can still provide troubleshooting support if required.
If you need help locating your serial number, please refer to the Serial Number Location article for your product, which provides instructions on where to find it.
