Bose app does not detect product | Bose Frames Tenor

Be sure you are using the Bose app.

There are several Bose apps designed for different products. Your product works with the Bose app $\"icon\"$ . For more info, see Downloading the Bose app.

Reboot the device running the Bose app.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On iOS devices:

Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
Swipe left or right to find the app you want to close
Swipe up on the app to close it.

On Android devices:

On the home screen, press and hold the app icon
Tap App info from the pop-up that appears
On the App Info screen, tap Force Stop.

If using iOS 13 or newer, be sure Bluetooth® permissions are enabled for the Bose app.

When you first install the Bose app on an iPhone or iPad with iOS version 13 or newer, you will be prompted to allow Bluetooth permissions for the app. You must allow this for the app to work properly. To check that Bluetooth is allowed for the app, do one of the following on your iOS device:

Go to Settings > Privacy > Bluetooth and enable Bluetooth permissions for the Bose app
Go to Settings, then scroll down and select the Bose app. Under Allow Bose To Access, enable Bluetooth