Intermittent audio from product | Bose TV Speaker (2nd Gen)
bose-tv-speaker-(2nd-gen)
Bose TV Speaker (2nd Gen)

Intermittent audio from product | Bose TV Speaker (2nd Gen)

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.

Reset the connected audio or video device.

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.

Reset the HDMI connection by resetting both devices and the cable connected between them.

  1. Turn off the Bose system and the source device.
  2. Unplug the Bose system and the source device.
  3. Disconnect HDMI cable at both ends and reseat them ensuring a secure connection.
  4. Reconnect the source device and the Bose system to power.
  5. Turn on the source device.
  6. Turn on the Bose system.
The connection may have come loose. It is possible that some elements of the signal may pass through the cable, but others may not. The connected device may store misinformation received through the HDMI cable. Resetting it should clear its memory of this data.

Replace the cables used to connect your product

Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.

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