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Cannot control Bose system with remote from another brand | Bose TV Speaker
What type of universal remote is being used?
The remote is programmed by entering codes using the remote number pad
Try all of the Bose codes listed in the universal remotes instructions.
In order for a universal remote to operate the system, it must be set up according to instructions provided with the remote. If no Bose codes are listed or no code could be found to operate the system then the universal remote is incompatible
Bose has made the necessary IR control information available to universal remote manufacturers in order for them to incorporate the ability to control our systems. Due to the fact that manufacturers' implementation of our IR control information is different for each universal remote, we are not able to provide a code to enter into the universal remote. For example, one manufacturer can assign our IR control information to code 2345 for their remote while another manufacturer can assign the same IR control info to code 6789. Bose is not provided with any codes from universal remote manufacturers that use our IR control information.
Bose has made the necessary IR control information available to universal remote manufacturers in order for them to incorporate the ability to control our systems. Due to the fact that manufacturers' implementation of our IR control information is different for each universal remote, we are not able to provide a code to enter into the universal remote. For example, one manufacturer can assign our IR control information to code 2345 for their remote while another manufacturer can assign the same IR control info to code 6789. Bose is not provided with any codes from universal remote manufacturers that use our IR control information.
The remote is a learning remote
Be sure the other brand of remote control is set up properly.
Be sure the universal remote with learning capabilities is configured properly for the system. For information on programming a learning remote to control a Bose system, see Using another remote to control your Bose system.
The remote is programmed by selecting the brand and model of the device to be controlled
Try all of the Bose models listed in the universal remote's selection list.
Since some Bose products share the same IR control information, control over this Bose product may be obtained by selecting another Bose product. For example, CineMate IR control information is the same as the 321II & 321III remote. Also CineMate II IR control information is the same as the info used to control a Lifestyle series II, III or IV DVD system via IR
If Bose is not listed or no model name selection could operate the system then the universal remote is incompatible. Contact the manufacturer of the remote for further assistance.
If Bose is not listed or no model name selection could operate the system then the universal remote is incompatible. Contact the manufacturer of the remote for further assistance.
The remote is from a CEC-enabled device connected via HDMI
Disconnect and reconnect the HDMI cable at both ends.
Sometimes an HDMI cable can be partially inserted allowing only some but not all of the contacts at the end of the cable to make a connection. To be sure this isn't the case, disconnect and reconnect both ends of the HDMI cable.
If devices are connected with HDMI, look for a CEC setting in the menu of each connected device. If available, enable CEC.
Devices that support CEC (Consumer Electronics Control) can send control information (i.e. power, input switching, remote commands, etc.) back and forth while connected via HDMI. In the menu of the TV and any connected HDMI device, look for and enable CEC. (Note: Depending on the brand, CEC may be referred by a different name in the device menu. For more info, see Names used by different brands for CEC.)
Reset the connected audio or video device.
Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.
Try connecting only one device at a time.
Remove all connected devices and try connecting and testing them one at a time.
Try a different CEC-enabled device.
CEC-enabled devices have varying levels of control integration. If a second device has more complete control integration, it is possible that the first one cannot be fully controlled.
The remote is not a universal or learning remote
Be sure your speaker is up-to-date.
If your speaker was purchased around the middle of 2020, its firmware may need to be updated to enable the IR learning function. This allows you to teach your system volume and mute commands from another IR (infrared) remote. For more info, see Updating the software or firmware of your product.
