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Cannot Connect a Bluetooth Device | Bose Ultra Open Earbuds
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Remove your product from the memory of the Bluetooth device, then try again.
In the Bluetooth settings menu of the Bluetooth device, find the list of previously connected products. Remove the Bose product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more info, see Connecting a Bluetooth device.
Check for and install any available product updates.
Product updates keep your product working at its best. To determine if an update is available, run the Bose updater. The updater will let you know if your product is already up-to-date or if an update is available. For more info, see Updating the software or firmware of your product.
