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Software or firmware update will not install | VideoWave® III entertainment system - 55''
Are you trying to update the Bose app or your Bose product?
Bose app
Uninstall the app, reboot the device and re-install the app.
If the app is unable to start or complete an update, uninstall the app from the device, reboot the device, then re-download and install the app.
Uninstall, re-download and re-install the latest version of the app.
On some devices, the app may be unable properly install the update over the existing version. If this occurs, the app must be re-downloaded and re-installed. The customer will need to log in to the SoundTouch account upon opening the the new install. Network credentials, music services and library settings will not need to be set up again as the information pertaining to these configurations will be retained.
For uninstall instructions, see Uninstalling the SoundTouch app.
When reinstalling the app, be aware of any pop-up messages that appear concerning the SoundTouch App and SoundTouch Music Server. Depending on the firewall or security software installed, if an "always allow" option is available, be sure to select this option; Otherwise select the option that allows for firewall access over any option that denies, restricts or limits firewall access. The latest version of the app can be found at www.bose.com/soundtouch_app
For uninstall instructions, see Uninstalling the SoundTouch app.
When reinstalling the app, be aware of any pop-up messages that appear concerning the SoundTouch App and SoundTouch Music Server. Depending on the firewall or security software installed, if an "always allow" option is available, be sure to select this option; Otherwise select the option that allows for firewall access over any option that denies, restricts or limits firewall access. The latest version of the app can be found at www.bose.com/soundtouch_app
For Windows 8 and 10, manually download and install the latest version of the app.
The SoundTouch desktop app for Windows 8 and 10 can fail and display an error when trying to update from within the app. This is due to a current limitation with the Microsoft in-app installer, primarily with non-English language installations. Instead, go to
the app download page and download the latest version of the app installer. Then, with the SoundTouch app closed, run the installer.
Alternatively, the installer can be downloaded from the Knowledgebase Documentation tab (to the left) and installed for the customer via remote desktop
Alternatively, the installer can be downloaded from the Knowledgebase Documentation tab (to the left) and installed for the customer via remote desktop
Be sure the computer user account is the administrator's or has administrative credentials.
The user account used to log in to the computer may have restricted access. If unable to log into the admin account, contact another user of the computer for assistance.
On a PC running Windows 7, the Admin account may still see a User Account Control message requiring they select "Run as Administrator" to continue.
On a PC running Windows 7, the Admin account may still see a User Account Control message requiring they select "Run as Administrator" to continue.
Confirm all files have been uninstalled and then re-install again.
- Find the SoundTouch folder located at either C:\\Program Files (x86)\\SoundTouch or C:\\Program Files\\SoundTouch
- Delete all instances of "Stockholm" located in the "SoundTouch" folder
- Re-install the app
