Changes to product settings are not retained | Wave® SoundTouch® music system
Be sure the Bose app is up-to-date.
If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app, select it, and if an update is available, install it.
Before unplugging the system, be sure it has been plugged in for at least 18 minutes.
The system has a capacitor that holds a charge for 48 hours after being unplugged. To fully charge this capacitor, the system must be plugged in for 18 minutes. To ensure settings are stored, turn the radio off using its power button after they have been set. Avoid turning off power to the system via a switched outlet or switched power strip
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
Note: If you are unable to provide a valid Serial Number or Date of Manufacture code for your product, we are not able to process any repair, exchange or trade in transactions.
Bose Customer Support can still provide troubleshooting support if required.
If you need help locating your serial number, please refer to the Serial Number Location article for your product, which provides instructions on where to find it.
